Returns & Cancellations

14-day cancellation right

Under the Consumer Contracts Regulations 2013 you may cancel your order from the moment you place it until 14 days after the day you receive the goods, for any reason. Tell us in writing (email or the contact form). You then have a further 14 days to send the goods back. We refund the item price and the standard outbound delivery cost within 14 days of receiving the goods back (or proof of postage). You pay the cost of return unless the goods are faulty.

30-day "no quibble" returns

Beyond the statutory 14 days, we accept returns of unused (or clean, as-new) items up to 30 days from delivery for a refund of the item price.

Items that can't be returned

For hygiene reasons we can't accept back items that have been used and soiled (e.g. a hammock a dog has been sick on), unless they are faulty.

Faulty goods

Your rights under the Consumer Rights Act 2015 are unaffected. Report a fault within 30 days for a full refund; within 6 months for a repair, replacement or refund.